GAYA IMPORTS – RETURN & REFUND POLICY

Effective Date

Effective Date: [5/02/2025]

Return Eligibility

We accept returns of unopened, unused products within 3 days of delivery. Products must be in their original packaging and in resalable condition.

Non-Returnable Items

Opened products, perishable goods, or custom orders are non-returnable unless damaged or defective upon arrival.

Refund Process

Upon receiving and inspecting your return, we will notify you of the approval or denial of your refund. Approved refunds are issued to the original payment method within 7–10 business days.

Return Shipping

Customers are responsible for return shipping unless the product was defective or an error occurred on our part.

Exchanges

We only replace items if they are defective or damaged. Contact us to initiate an exchange.

Contact

For any questions regarding returns or refunds, please contact us at [accounting@gayamexico.com] or [210-870-5660].