Shipping Policy
Thank you for shopping at Gaya Imports, Inc.. We are committed to providing high-quality gourmet products and ensuring that your order arrives safely and on time. Please read our shipping policy carefully.
1. Processing Time
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All orders are processed within 2 to 3 business days (Monday through Friday, excluding holidays).
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Orders placed on weekends or holidays will be processed on the next business day.
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You will receive a confirmation email with tracking details once your order has been shipped.
2. Shipping Methods & Delivery Time
We offer standard and expedited shipping options through trusted carriers. Delivery times may vary depending on your location and the selected shipping method:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping (US) | 3–7 business days |
| Expedited Shipping (US) | 1–3 business days |
| International Shipping | 7–21 business days (depending on country) |
Note: Delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, customs clearance, or carrier delays.
3. Shipping Costs
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Shipping charges are calculated at checkout based on your order total, weight, and delivery location.
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Any applicable taxes, customs duties, or import fees for international shipments are the responsibility of the customer.
4. Order Issues & Lost Packages
If your order is delayed, damaged, or lost during shipping, please contact us immediately at:
📧 info@itaga.us
We will assist you in filing a claim with the shipping carrier and work to resolve the issue as quickly as possible.
5. Delivery Address
Please ensure that your shipping address is correct at the time of placing your order. Gaya Imports, Inc. is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
6. Undeliverable Packages / Return to Sender
If a package is returned to us due to an incorrect address or failed delivery attempts, the customer will be responsible for any additional shipping charges required to resend the order.
7. Contact Us
If you have any questions about our shipping policy, feel free to contact us:
📧 info@itaga.us
📍 8302 Winecup Hill, 78216 - San Antonio, Texas, United States
Last Updated: April 24, 2025